Manager-owned loop in ≤30 days | Design + enablement

Listening & Employee Experience System

Turn employee feedback into measurable action within 30 days.

Teams using this system close 60–75% of actions from surveys within 30 days.

The Listening & Employee Experience System installs a repeatable operating model for gathering, prioritizing, and acting on employee feedback. In 8–10 weeks, we design the listening cadence, governance, and EAV (Employee Action Velocity) tracking that turn survey results into shipped improvements, closing the loop and proving EX ROI.

This Solves (What You Actually Feel Day-to-Day)

You run surveys, but employees don’t see anything change — trust erodes and “survey fatigue” sets in
Actions from surveys die in spreadsheets and slide decks — no owners, no deadlines, no follow-through
Different business units respond to feedback inconsistently (or not at all), so results feel random
Tools like Culture Amp, Qualtrics, or Officevibe behave like inboxes, not an operating system for action

The System replaces data overwhelm with a disciplined loop:

Listen → Decide → Act → Measure — embedding accountability into the operating rhythm of your business.

Best suited for:

SaaS, Healthcare, & Professional Services

250–2,000 FTE with distributed teams and existing listening tools.

Triggers:

Low engagement despite frequent surveys
Executive push for measurable EX ROI
Desire to integrate pulse and deep-dive data into the People OS
Newly centralized HR or EX function post-merger

Outcomes

Every system is benchmarked on three KPIs: speed of action (EAV), engagement participation, and trust in follow-through.

Trust / Follow-through Index

% of employees who agree “We act on feedback"

Achieve workforce feedback of 80% in 60–90 days

% of actions closed ≤30d

% of employees completing surveys

Achieve 90%+ completion rate on reoccuring surveys

Employee Experience Action Velocity (EAV)

% of actions closed ≤30d

Improve feedback loop response time, ≥60–75% actions closed ≤30 days

What You Get

A complete listening-to-action operating model, including:

Listening Architecture – integrated cadence for pulse, deep-dive, and lifecycle surveys
Action Workflow Engine – standardized pipeline from insight → owner → deadline
Governance Model – defines who reviews, approves, and tracks progress
EAV Dashboard – visibility into % actions closed, average days to close, and ownership distribution
Enablement Kit – communication templates, playbooks, and manager training slides
Integration Map – connects EX metrics to performance, onboarding, and engagement programs.

Assess → baseline current listening cadence, survey coverage, and tool maturity

Design → build the governance and workflow that move insights to owned actions

Enable→ create dashboards, templates, and training for action owners

Activate → pilot with one function or business unit; measure EAV and expand

How It Works

Investment Tiers

Core

8 weeks | $35k–$60k

Design
Pilot Governance
Dashboards

Enterprise/Post‑M&A

(400–1,000 FTE with trigger):

10 weeks | $50k–$80k

Multi-BU rollout
Advanced analytics integration

Scope:

→ Design + enablement. Your team executes ongoing survey cycles; we provide oversight and system refresh annually.

Listening & Employee Experience System

Proof of Impact

Healthcare | 700 FTE:

• EAV 72% within 30 days

• Survey participation up 18 points

SaaS | 400 FTE:

• 63% of survey actions closed in the first cycle

• Trust index +21 points

Professional Services | 1,200 FTE:

• Survey fatigue reduced by 45%

• Engagement score +12 points post-launch

All data aggregated and anonymized across client cohorts.

Let’s Build Your Listening System

Decision rights, cadence, and dashboards, installed with DLI/MOA%/EAV targets.

Build the System

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